Damp & Mould compliance training for Housing providers
Supporting Housing Providers to evidence compliance, manage risk and deliver safe, effective damp and mould works. Build capability across teams and evidence compliance with Awaab’s law. A structured competence framework for housing providers
Can you evidence staff competence when responding to Damp and Mould cases?
Professional training framework to evidence competence and compliance
Housing providers must now demonstrate that staff responding to damp and mould cases have the correct knowledge, skills and procedures in place.
Our Damp & Mould Competence Framework and training programme help organisations strengthen investigations, improve responses to resident complaints, and provide clear evidence of staff competence during audits, inspections and Ombudsman scrutiny.
Designed specifically for housing providers managing damp and mould cases under Awaab’s Law
Two training strands to build organisational competence
Practical Damp and Mould Diagnosis and Remediation
FOR SURVEYORS, OPERATIVES AND TECHNICAL SUPERVISORS
- Inspect properties and assess Damp and Mould conditions
- Identify causes including condensation and building defects
- Carry out mould treatment and remedial works
- Complete and share clear inspection reports to support case management and resident communication
- Ensure all actions are completed within defined timescales
Damp and Mould Case Management and Compliance
FOR HOUSING OFFICERS, REPAIRS TEAMS AND MANAGERS
- Manage Damp and Mould cases and resident communication
- Instruct and monitor inspections and remedial works
- Record actions and maintain clear case documentation
- Manage complaints and resident expectations in line with policy and regulation
- Evidence competence and compliance under Awaab’s Law
More than training: A damp and mould competence framework for housing providers
Damp and Mould Competence Framework
Our training is mapped to a clear, role-based competence framework covering frontline housing officers, repairs operatives, surveyors and managers. It sets out the knowledge and skills required to triage cases, investigate root causes, record findings, and agree proportionate remedies.
You can use the framework to plan CPD, evidence staff capability, and assure your Board and auditors that responsibilities are understood and met across your organisation.
Why training matters under Awaab’s Law
Awaab’s Law creates clear expectations for timely, effective action on damp and mould. Providers must assess risks quickly, communicate clearly with residents, and keep accurate records that withstand scrutiny.
Our courses show staff how to respond correctly to complaints, take appropriate measurements, identify root causes, and document decisions so you can demonstrate compliance to the Regulator and Ombudsman.
Evidence compliance during audits
Use our templates, checklists and case-note examples to produce robust evidence of decision-making and case progression. Track competence against roles and keep an audit trail that demonstrates how you manage damp and mould effectively and lawfully.
