Training course overview

Designed for housing practitioners, this course develops practical competence in investigating, resolving and documenting damp and mould cases. It blends technical knowledge with real-world casework and compliant record-keeping.

You will learn how to triage new reports, plan and conduct safe inspections, take and interpret moisture readings, distinguish condensation from penetration and rising damp, and agree proportionate remedies with residents.

We cover complaint handling under Awaab’s Law, communication standards, response timescales, and how to create an evidence pack that stands up to regulator and ombudsman scrutiny.